Asda dont seem to care. They say they do, but I dont see any effort

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Your Asda email contact form submission

Submitted: Sun Mar 21 10:30:02 UTC 2010

From: darren maskell

Email: darrenmaskell@hotmail.co.uk

Telephone: 

Subject: Product quality

Store Name: wallington

Enquiry:
I purchused some tins of your smart price sardines in tomato sauce at you wallington branch. I have no problems with the quality of the contents of the product and I found the price very reasonable. However, i find it very difficult to open the tins with a can opener. I have broken two can openers attempting to open the tins and find it very dangerous attempting to open the tins, what with the sharp edges. I understand that to keep costs low, a ring pull might not be an option, but I urge you to look into the design of the can. 

Much love

Darren Maskell

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Thank you for your message.

Thank you for contacting us about the sardines you bought from your local store.

I'm sorry to hear that you found our packaging difficult to open. I can imagine how annoying this must have been for you.

We do everything we can to make sure the products you buy from us are in excellent condition, and I'm sorry this wasn't the case for you. We do insist our suppliers have strict quality control systems in place and inspect these regularly to make sure they're working. If something does go wrong we always want to look into it so it doesn't happen again. 

Once again, I'm sorry you've had cause to complain about the product but I hope this letter goes some way to assuring you that we're taking your complaint seriously and hope that you'll continue to shop with us and enjoy the products you buy.

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How the fuck do I get my sardines?